Privacy Policy

BizFire.net (“BizFire,” “we,” “our,” or “us”) provides communication and customer engagement software for home service businesses, including plumbing, HVAC, electrical, restoration, and similar service providers.

This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, applications, messaging services, and related platforms (collectively, the “Services”).

By using our Services, you agree to the terms of this Privacy Policy.

We may collect the following categories of information:

1. Information We Collect
Personal Information
  • Name
  • Email address
  • Phone number
  • Mailing address
  • Service request information
  • Appointment details
  • Communication history
Usage Information

We may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Website activity
  • Session data
  • App usage analytics
Communication Data

When using messaging or calling features through businesses using BizFire, we may collect:

  • SMS/MMS message logs
  • Call records
  • Voicemail data
  • Call recordings
  • Conversation history
  • Message delivery status
Media and Uploaded Content

Users may upload:

  • Photos
  • Videos
  • Documents
  • Audio files
2. How We Use Information

We use information to:

  • Provide and operate our Services
  • Facilitate communication between businesses and their customers
  • Send appointment and service-related notifications
  • Improve platform functionality and user experience
  • Provide customer support
  • Monitor platform security and prevent fraud
  • Maintain compliance with telecommunications regulations
  • Analyze system performance and usage trends
3. SMS Messaging and Communications

BizFire provides messaging functionality for businesses to communicate with customers who have contacted them directly.

SMS communications may include:

  • Appointment confirmations
  • Technician arrival updates
  • Estimate follow-ups
  • Customer support responses
  • Service notifications
  • Missed-call follow-ups
  • Job status updates

Message frequency varies depending on customer interaction and service activity.

Message and data rates may apply.

Consumers can reply:

  • STOP to opt out
  • HELP for assistance

After opting out, no further SMS messages will be sent unless the consumer opts back in.

4. SMS Consent and Opt-In

Businesses using BizFire are responsible for obtaining appropriate consent before sending SMS messages.

Consumers may provide consent by:

  • Submitting a website contact or service request form
  • Initiating contact via phone call or SMS
  • Verbally consenting during communication with the business
  • Requesting service updates or appointment notifications

Consent to receive SMS messages is not a condition of purchase.

Businesses may maintain records of:

  • Consent source
  • Timestamp
  • Communication history
  • Opt-in records
  • Opt-out requests
5. Information Sharing and Disclosure

We do not sell personal information.

We may share information with:

  • Service providers assisting with platform operations
  • Telecommunications providers and messaging platforms
  • Analytics and infrastructure providers
  • Legal authorities when required by law

SMS Consent Protection

SMS opt-in data, phone numbers, and consent information are not shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared only with vendors and service providers necessary to deliver messaging services and operate the platform.

6. Data Retention

We retain information only as long as necessary to:

  • Provide Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements
  • Maintain business and compliance records

Communication and consent records may be retained for regulatory and compliance purposes.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

However, no method of electronic transmission or storage is completely secure.

8. Location Services

BizFire may access device location information while the application is in use and, when permitted, in the background to support technician dispatch, service tracking, appointment management, and related operational features.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access personal information
  • Correct inaccurate information
  • Request deletion of information
  • Withdraw consent
  • Opt out of communications

To exercise these rights, contact us using the information below.

10. Cookies and Tracking Technologies

We may use:

  • Cookies
  • Analytics tools
  • Session tracking
  • Similar technologies

These technologies help us:

  • Improve website functionality
  • Understand usage behavior
  • Enhance user experience
  • Maintain security

Users may modify browser settings to control cookies.

11. Third-Party Services

Our Services may integrate with third-party providers including:

  • Messaging providers
  • Call tracking providers
  • Payment processors
  • Analytics providers
  • Cloud hosting providers

We are not responsible for the privacy practices of third-party services.

12. Mobile Application Permissions

Our mobile applications may request access to:

  • Camera
  • Photos and media
  • Microphone
  • Contacts
  • Files and storage
  • Notifications
  • Location services

Permissions are used solely to provide requested functionality.

Users may manage permissions through device settings.

13. Children’s Privacy

Our Services are not directed to individuals under 18 years of age.

We do not knowingly collect personal information from children.

14. Telecommunications Compliance

BizFire supports messaging compliance with applicable telecommunications regulations, including A2P 10DLC requirements.

Businesses using BizFire are responsible for:

  • Obtaining proper consent
  • Honoring opt-out requests
  • Maintaining compliant messaging practices
  • Using approved messaging campaigns

All SMS communications must comply with applicable carrier and regulatory requirements.

Carriers are not liable for delayed or undelivered messages.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes will be posted on this page with an updated effective date.

Continued use of the Services after changes become effective constitutes acceptance of the revised policy.

16. Contact Information

If you have questions about this Privacy Policy or our privacy practices, contact us at:

BizFire.net
Email: bizfire.business@gmail.com
Website: https://bizfire.net/

17. SMS Support Information

For SMS support:

To stop receiving SMS messages:

  • Reply STOP to any message

After sending STOP, you will receive confirmation that you have been unsubscribed from SMS communications.